• FIRST KLASS SHIPPING SPECIALIST LIMITED
    TERMS AND CONDITIONS OF SERVICE
    UK TO GHANA DOOR-TO-DOOR SHIPPING SERVICES

    Effective Date: AUGUST 24, 2026
    Last Reviewed: August 16, 2026

    These Terms and Conditions (“Terms”) govern the provision of shipping, collection, freight, warehousing and delivery services by First Klass Shipping Specialist Limited (“FKSS”).

    Customers are advised to read and understand these terms and conditions carefully before booking a collection, delivering Goods to FKSS, or otherwise engaging FKSS to provide Services.

    Nothing in these terms and conditions excludes or restricts any right or remedy which cannot lawfully be excluded or restricted under applicable law.
  • 1. ABOUT FKSS
    1.1 First Klass Shipping Specialist Limited is a company incorporated in the United Kingdom providing door-to-door shipping and related logistics services principally from the United Kingdom to Ghana.
    Company Registration Number: 08429001
    Registered Office: First Klass Shipping Specialist Ltd, Unit 8-10 Summerhill Ind, B1 2SS]
    UK Warehouse/Trading Address: [same as above]
    Ghana Office/Warehouse: [Pokuase in Accra and Boankra in Ashanti Region]
    Email: admin@firstklassshipping.com
    Telephone: [01212366274]
    Website: [https://www.firstklassuk.com]

    1.2 FKSS provides door-to-door services through collection, warehousing, sea-freight coordination, customs clearance coordination and delivery services.
  • 2. DEFINITIONS
    In these Terms:
    “Charges” means all charges payable to FKSS for the Services, including shipping, collection, delivery, storage, handling, insurance where selected, surcharges and any other agreed charges.
    “Consignee” or “Recipient” means the person designated by the Customer to receive the Shipment.
    “Customer”, “Sender” or “Shipper” means the person or entity contracting with FKSS for the Services.
    “Delivery Address” means the address supplied by the Customer for delivery of the Shipment.
    “Goods” means the items accepted or intended to be accepted by FKSS for transportation.
    “Shipment” or “Consignment” means one or more packages, boxes, items or Goods accepted by FKSS under a single shipping instruction, booking or consignment.
    “Services” means the collection, handling, warehousing, transportation, shipping, customs clearance coordination and/or delivery services agreed to be provided by FKSS.
    “Working Day” means Monday to Saturday, excluding public holidays applicable at the relevant FKSS location.
  • 3. APPLICATION OF THESE TERMS AND FORMATION OF CONTRACT
    3.1 These Terms apply to all Services provided by FKSS unless otherwise expressly agreed in writing.
    3.2 A Customer will be deemed to have accepted these Terms when the Customer:
    books or confirms a collection with FKSS;
    delivers or causes Goods to be delivered to a FKSS warehouse or representative;
    instructs FKSS by telephone, email, SMS, messaging service or other approved communication channel to collect or transport Goods;
    pays an invoice or other Charge relating to a Shipment; or otherwise instructs FKSS to provide Services.
    3.3 The Customer is responsible for ensuring that any person acting on the Customer's behalf has the authority to engage FKSS.
    3.4 Where the Customer arranges transportation for Goods belonging to another person, the Customer warrants that the Customer has authority to do so. FKSS accepts no responsibility for the Customer’s authority to arrange such transportation.
    3.5 These Terms shall be made reasonably available to Customers on the FKSS website and on all invoices issued by FKSS.
  • 4. OUR SERVICES
    4.1 FKSS provides door-to-door shipping and associated logistics services between the United Kingdom and Ghana.
    4.2 The precise Services applicable to a Shipment shall be determined by the Customer's booking, invoice, receipt or other written confirmation issued by FKSS.
    4.3 Unless specifically agreed otherwise, the Services do not include:
    a. professional packing or unpacking;
    b. dismantling or assembly of furniture or equipment;
    c. installation of appliances;
    d. delivery requiring specialist lifting equipment; or
    e. carrying heavy or oversized Goods upstairs or into rooms or storage facilities.
    4.4 FKSS may refuse any Shipment that it reasonably considers unsafe, unlawful, inadequately packaged, excessively heavy or unsuitable for the Services requested.
  • 5. BOOKINGS, COLLECTIONS AND CANCELLATIONS
    5.1 Customers must provide accurate information when arranging a collection, including the collection address, contact details, the nature and approximate quantity of Goods, and any relevant access restrictions.
    5.2 Customers should provide at least 24 hours' notice where they wish to cancel or materially change a scheduled collection.
    5.3 Where a Customer cancels a confirmed collection with less than 24 hours' notice, or where FKSS attends the collection address but cannot reasonably complete the collection because of circumstances attributable to the Customer, FKSS may charge a reasonable cancellation or failed-collection fee reflecting the costs reasonably incurred, up to the applicable published or agreed charge.
    5.4 FKSS shall not charge a cancellation fee where the cancellation results from FKSS's own failure to attend as agreed.
  • 6. QUOTATIONS, CHARGES AND PAYMENT
    6.1 Quotations are based on information supplied by the Customer and may be revised where the actual Shipment differs materially in weight, volume, quantity, value description or handling requirements.
    6.2 The Customer shall pay all Charges by the due date stated on the relevant invoice or payment request. Where no specific due date is stated, payment shall be made immediately or, where expressly agreed by FKSS, within four Working Days, Payment on collection.
    6.3 Unless otherwise agreed, full shipping Charges should be paid within four (4) Working Days following collection or acceptance of the Shipment. (Full van services, payment must be made prior to pick up)
    6.4 Failure to make payment when due may result in suspension of Services, withholding of delivery, the application of storage charges and reasonable debt recovery action.
    6.5 FKSS may correct a genuine pricing error or impose an additional charge where the Customer has materially understated the size, weight, quantity value or nature of the Shipment.
    6.6 Shipping Charges are not automatically refundable once FKSS has commenced performing the Services or incurred costs on behalf of the Customer. This does not affect any statutory right to a refund, price reduction or other remedy.
    6.7 Any additional charges must be calculated in accordance with these Terms, an applicable published tariff, or charges otherwise agreed with the Customer.
  • 7. CUSTOMER RESPONSIBILITIES
    7.1 The Customer is responsible for:
    a. accurately describing the Goods;
    b. providing accurate collection and Delivery Addresses;
    c. providing correct names and telephone numbers for the Sender and Recipient;
    d. ensuring that the Goods may lawfully be exported from the United Kingdom and imported into Ghana;
    e. providing accurate values, quantities and descriptions where required for customs or regulatory purposes;
    f. providing all reasonably requested documentation;
    g. ensuring that the Goods are appropriately packaged; and
    h. informing FKSS of any characteristic of the Goods requiring special handling.
    7.2 The Customer warrants that all information supplied to FKSS is, to the best of the Customer's knowledge, accurate, complete and sufficient for FKSS to provide the Services.
  • 8. PACKAGING REQUIREMENTS
    8.1 Unless FKSS expressly agrees to provide a packing service, the Customer is responsible for ensuring that Goods are adequately and appropriately packaged for international sea freight transportation.
    8.2 Packaging must be sufficient to withstand the normal handling, movement, vibration, stacking and transportation reasonably associated with international sea freight.
    8.3 Goods should, where appropriate, be individually wrapped, cushioned and secured.
    8.4 Where loss or damage is caused or contributed to by inadequate, defective or inappropriate Customer-supplied packaging, FKSS shall not be responsible for the loss or damage to the extent that it was caused or contributed to by the inadequate, defective or inappropriate packaging.
    8.5 FKSS may advise a Customer regarding packaging if this is observed sufficiently in advance. Such advice does not transfer responsibility for Customer-supplied packaging to FKSS.
    8.6 Where FKSS reasonably considers that the Goods are inadequately packaged, FKSS may:
    a. refuse to accept the Shipment;
    b. request that the Customer repack the Goods; or
    c. where practicable, offer to repack or reinforce the Shipment for an additional agreed charge.
    8.7 FKSS's acceptance of a Shipment does not constitute a warranty that Customer-supplied packaging is adequate.
  • 9. LIQUIDS, FRAGILE GOODS AND ELECTRICAL APPLIANCES
    9.1 Liquids
    Liquids and semi-liquids, including bleach, detergents, soaps, oils and milk, among others, must be securely sealed and appropriately packaged.
    Customers must not pack liquids with food, clothing, electronics, documents or other Goods susceptible to leakage damage unless adequate separation and protective packaging have been used.
    FKSS shall not be liable for loss or damage caused by leakage from liquids packed by the Customer except to the extent that such loss or damage results from FKSS's failure to exercise reasonable care and skill or from any other act or omission for which FKSS is legally responsible.

    9.2 Incompatible Goods
    Customers must not pack sharp, metallic, heavy or otherwise damaging objects together with Goods susceptible to scratching, crushing, puncturing or other damage without adequate protection and separation.

    9.3 Fragile Goods
    Fragile Goods include, without limitation:
    • glass;
    • mirrors;
    • marble;
    • ceramics;
    • sinks;
    • water closets;
    • picture frames;
    • wall hangings;
    • bottles;
    • lights and lighting accessories.
    • TV
    • Plates

    Fragile Goods require packaging appropriate for international sea freight.
    The inherent fragility of an item and the adequacy of Customer-supplied packaging shall be taken into account when assessing any damage claim.

    9.4 Televisions and Appliances
    Televisions, refrigerators, cookers, microwaves, washing machines and similar appliances should preferably be transported in their original manufacturer's shipping packaging or packaging offering equivalent protection.
    Customers must not place clothing, footwear, tins, metallic objects or other loose Goods inside appliance packaging unless appropriately secured and protected.
    FKSS shall not be responsible for scratching or other damage caused by items packed inside or together with appliances by the Customer.
  • 10. PROHIBITED AND RESTRICTED GOODS
    10.1 FKSS will not knowingly accept Goods that are prohibited by applicable law or by FKSS's carrier requirements.
    Prohibited Goods include, without limitation:
    a. illegal drugs and narcotics;
    b. firearms, weapons, explosives and ammunition;
    c. counterfeit or unlawfully pirated goods;
    d. unlawfully traded ivory and protected wildlife products;
    e. human remains;
    f. live animals;
    g. currency and negotiable monetary instruments unless expressly approved;
    h. bullion and precious gemstones unless expressly approved; and
    i. hazardous materials prohibited from international carriage.
    j. all other goods declared prohibited by the UK and Ghana
    k. Batteries
    l. Refrigerator motors

    10.3 The Customer must disclose any restricted Goods before collection.
    10.4 Where prohibited or undeclared restricted Goods are discovered, FKSS may, subject to applicable law:
    a. refuse or suspend carriage;
    b. isolate the Goods where reasonably necessary for safety;
    c. return the Goods at the Customer's reasonable cost;
    d. surrender the Goods to the appropriate authority where legally required; or
    e. take other action reasonably necessary to comply with applicable law or protect persons or property.
    10.5 The Customer shall be responsible for any reasonable costs, charges, fines or losses directly arising from the Customer's knowing or negligent misdeclaration or unlawful tendering of Goods, except to the extent that such costs, charges, fines or losses are caused by FKSS..
  • 11. CUSTOMS, DUTIES, TAXES AND DOCUMENTATION
    11.1 The Customer must comply with applicable export, import, customs and regulatory requirements.
    11.2 The Customer must provide accurate descriptions, quantities and values and all documents reasonably required for transportation and customs purposes.
    11.3 Unless expressly included in FKSS's quoted Charges, the Customer shall be responsible for duties, taxes, permits and charges lawfully imposed in relation to the Goods.
    11.4 FKSS shall not be responsible for any delay, seizure, detention or additional expense resulting from inaccurate or incomplete information supplied by the Customer or the Customer's failure to comply with applicable requirements except to the extent caused by FKSS's own act or omission..
    11.5 Where FKSS incurs reasonable additional costs because of the Customer's breach of this clause, FKSS may recover those costs from the Customer.
  • 12. WEIGHT, SIZE AND OVERSIZED SHIPMENTS
    12.1 Unless FKSS agrees otherwise, an individual package should not exceed 60 kg.
    12.2 FKSS may refuse to accept or transport a package exceeding its standard weight or dimensional limits.
    12.3 FKSS may agree to accept an overweight or oversized Shipment subject to an additional charge and/or special handling arrangements.
    12.4 The Customer or Recipient may be required to provide suitable assistance for safe loading or unloading of exceptionally heavy or oversized Goods.
    12.5 FKSS personnel are not required to carry oversized or excessively heavy Goods upstairs, through unsafe access routes, or into internal storage areas unless this has been expressly agreed in advance.
  • 13. TRANSIT TIMES AND DELAYS
    13.1 The normal estimated sea-freight transit period is approximately six to eight weeks from the applicable vessel sailing date or shipment date from the United Kingdom, unless otherwise advised. However, there may be delays beyond the control of FKSS.
    13.2 Collection of Goods or receipt of Goods at the UK warehouse does not necessarily constitute the vessel sailing date.
    13.3 Transit and delivery periods are estimates unless FKSS expressly provides a guaranteed service in writing.
    13.4 Transit may be affected by circumstances including vessel schedules, carrier delays, transshipment, port congestion, customs processes, inspections, adverse weather, industrial action, regulatory intervention and other circumstances beyond FKSS's reasonable control.
    13.5 FKSS shall use reasonable care and skill in providing the Services but shall not be responsible for any delay caused by circumstances beyond its reasonable control.
  • 14. SUBCONTRACTORS AND THIRD-PARTY SERVICE PROVIDERS
    14.1 The Customer authorizes FKSS to use appropriate agents, freight forwarders, shipping lines, warehouse operators, customs agents, delivery contractors and other subcontractors in providing the Services.
    14.2 FKSS remains responsible for its obligations to the Customer to the extent required by applicable law and these Terms.
  • 15. DELIVERY
    15.1 FKSS will use reasonable efforts to notify the Recipient in advance of delivery.
    15.2 Standard door-to-door delivery means delivery to a reasonably accessible location at or immediately adjacent to the Delivery Address.
    15.3 Unless expressly agreed otherwise, standard delivery does not require FKSS personnel to:
    a. unpack Goods;
    b. assemble Goods;
    c. install appliances;
    d. move Goods into specific internal rooms or storage facilities; or
    e. carry excessively heavy or oversized Goods upstairs.
    15.4 The Customer is responsible for ensuring reasonable access to the Delivery Address.
    15.5 Where access is unsafe, materially restricted or unsuitable for the delivery vehicle or Goods, FKSS may agree an alternative reasonable delivery point or arrangement with the Recipient.
  • 16. INSPECTION AT DELIVERY
    16.1 The Recipient should inspect the external condition and, where reasonably practicable, the contents of the Shipment at delivery.
    16.2 Visible damage or shortage should be recorded on the delivery documentation before the delivery representative leaves wherever reasonably practicable.
    16.3 A signature without qualification shall be evidence that no visible external loss or damage was reasonably apparent at delivery. It shall not automatically prevent a legitimate claim for concealed damage discovered within 48 hours after delivery.
    16.4 Any notation made by FKSS representative or Recipient may be considered as part of FKSS's subsequent investigation and is not, by itself, an admission of liability.
  • 17. FAILED, REFUSED AND UNDELIVERABLE SHIPMENTS
    17.1 If the Recipient:
    a. refuses delivery;
    b. cannot reasonably be contacted;
    c. provides no reasonable means of completing delivery; or
    d. the Customer requests that the Shipment be returned,
    FKSS shall use reasonable efforts to contact the Customer and obtain further instructions.
    17.2 Any return, re-delivery or additional transportation requested by the Customer may be subject to reasonable additional Charges.
    17.3 Goods will not be automatically treated as abandoned merely because delivery cannot initially be completed.
  • 18. STORAGE AND UNCLAIMED GOODS
    18.1 Where Goods cannot be delivered or collected, FKSS may place them into reasonable storage for a period of up to two (2) weeks.
    18.2 FKSS may charge reasonable storage fees in accordance with a published or agreed storage tariff after any applicable free-storage period.
    18.3 Before treating Goods as unclaimed, FKSS shall make reasonable attempts to contact the Customer using the contact information supplied.
    18.4 FKSS shall provide reasonable written notice of:
    a. the fact that Goods remain unclaimed;
    b. applicable storage Charges;
    c. any outstanding sums;
    d. the action required from the Customer; and
    e. the consequences of continued failure to collect, accept or give instructions concerning the Goods.
    18.5 FKSS shall not sell, dispose of or otherwise permanently deal with unclaimed Goods merely because seven days have elapsed.
    18.6 Where Goods remain genuinely unclaimed following reasonable notices and a reasonable opportunity to respond, FKSS may exercise any lawful rights available to it concerning storage, sale or disposal of the Goods.
    18.7 Any sale or disposal shall be conducted only in accordance with applicable law. Where Goods are lawfully sold, any proceeds shall be applied first to reasonable outstanding Charges and costs, with any balance dealt with as required by law.
  • 19. LOSS OF OR DAMAGE TO GOODS
    19.1 FKSS shall exercise reasonable care and skill in handling, transporting and delivering Goods.
    19.2 FKSS shall not be responsible for loss or damage to the extent caused by:
    a. inadequate Customer-supplied packaging;
    b. inherent defect, weakness or deterioration of the Goods;
    c. ordinary wear and tear reasonably associated with transportation;
    d. leakage from Customer-packed liquids;
    e. incompatible items packed together by the Customer;
    f. perishable nature of Goods;
    g. inaccurate or incomplete instructions supplied by the Customer;
    h. prohibited or undeclared restricted Goods; or
    i. circumstances beyond FKSS's reasonable control,
    except to the extent that FKSS's own breach of contract, negligence or failure to exercise reasonable care and skill caused or contributed to the loss or damage.
  • 20. LIABILITY AND COMPENSATION
    20.1 Nothing in these Terms excludes or limits liability to the extent that such exclusion or limitation is prohibited by law.
    20.2 In particular, nothing in these Terms is intended to exclude a Consumer's statutory rights, including the right to have Services performed with reasonable care and skill.
    20.3 Where FKSS is legally responsible for physical damage to Goods, compensation shall normally be assessed by reference to:
    a. the reasonable cost of repairing the damaged item, where repair is reasonably and economically practicable; or
    b. where repair is not reasonably or economically practicable, the reasonable cost of replacing the item with an item of substantially equivalent type, age, condition and specification as the item immediately before the loss or damage.
    20.4 Compensation shall not ordinarily place the Customer in a materially better financial position than the Customer would have been in if the loss or damage had not occurred.
    20.5 FKSS may consider reasonable evidence of the original purchase price, age, condition, depreciation, current replacement value and repair quotations when assessing compensation.
    20.6 Compensation shall not exceed the Customer's estimated value stated at the time of pickup, subject to any applicable insurance cover and any lawful limitation of liability.
    20.7 Where both FKSS and the Customer contributed to the loss or damage, FKSS's responsibility may be reduced to reflect the extent of the Customer's contribution, where permitted by law.
  • 21. OPTIONAL CARGO INSURANCE
    21.1 Cargo insurance is optional and is not automatically included in FKSS's standard shipping Charges unless expressly stated otherwise.
    21.2 Customers may elect to purchase available cargo insurance by paying the applicable additional premium or charge and complying with any applicable insurance requirements.
    21.3 Insurance cover is subject to the applicable insurer's policy terms, conditions, exclusions, declared-value requirements and claims procedures.
    21.4 Customers who elect not to purchase optional cargo insurance may be required to sign or otherwise provide a written acknowledgement confirming that insurance was offered and declined.
    21.5 Declining optional cargo insurance does not waive any statutory right of the Customer or automatically exclude liability that FKSS cannot lawfully exclude.
    21.6 FKSS strongly recommends that Customers consider appropriate cargo insurance for high-value, fragile or commercially important Goods.
  • 22. CLAIMS PROCEDURE
    22.1 Customers should notify FKSS of any loss or damage as soon as reasonably practicable.
    22.2 Visible Damage or Shortage: The Recipient should, wherever reasonably practicable, record visible damage or shortage on the delivery documentation and notify FKSS promptly.
    22.3 Concealed Damage: Damage that could not reasonably have been identified during delivery should be reported to FKSS in writing within 48 hours after delivery, where reasonably practicable, and in any event as soon as reasonably practicable after discovery.
    22.4 Non-Delivery: A Customer who reasonably believes that a Shipment has not been delivered should notify FKSS promptly after expiry of the communicated estimated delivery period, allowing for any delay already notified by FKSS.
    22.5 Claims should be submitted through FKSS's designated complaints/claims channel and should include, where available:
    a. Customer and Recipient details;
    b. invoice, receipt or consignment reference;
    c. description of the affected Goods;
    d. explanation of the loss or damage;
    e. photographs or videos;
    f. proof of ownership and/or value;
    g. purchase receipts or invoices;
    h. repair quotations where appropriate;
    i. delivery documentation; and
    j. any other information reasonably necessary to investigate the claim.
    22.6 The Customer should retain the damaged Goods and relevant packaging for a reasonable period to allow FKSS or its insurer a reasonable opportunity to inspect them.
    22.7 FKSS may consider photographs and videos taken after delivery. The weight given to such evidence will depend on the circumstances, timing and reliability of the evidence.
    22.8 FKSS may reject a claim where the Customer, without reasonable justification, disposes of, repairs, materially alters or destroys relevant Goods or packaging before FKSS has had a reasonable opportunity to investigate, where this materially prejudices the investigation.
    22.9 Failure to provide a particular document shall not automatically invalidate an otherwise legitimate consumer claim where the relevant facts can reasonably be established by other reliable evidence.
  • 23. FALSE OR FRAUDULENT CLAIMS
    23.1 Customers must provide truthful and materially complete information when submitting claims.
    23.2 FKSS distinguishes between:
    a genuine claim that cannot ultimately be substantiated; and
    a claim supported by information the Customer knows to be false, fabricated or materially misleading.
    23.3 An unsuccessful or unsubstantiated claim will not, merely for that reason, be treated as fraudulent.
    23.4 Where FKSS has reasonable evidence that a claim has been deliberately fabricated or supported by knowingly false or materially misleading evidence, FKSS may:
    a. reject the claim;
    b. terminate or suspend future Services to the Customer where reasonable;
    c. seek recovery of losses or reasonable costs where legally recoverable; and
    d. report suspected fraud or other criminal conduct to the appropriate authorities where appropriate.
  • 24. COMPLAINTS
    24.1 FKSS is committed to investigating genuine complaints fairly and reasonably.
    24.2 Formal complaints should be submitted through an authorised FKSS channel, including:
    Complaints Email: admin@firstklassshipping.com
    Postal Address: Klass Shipping Specialist Ltd, Unit 8-10 Summerhill Ind, B1 2SS]
    Customer Service Telephone: 01212366274

    24.3 Social media posts, online reviews and comments on public forums do not constitute formal submissions of a complaint or claim to FKSS. A Customer posting online should separately submit any complaint requiring investigation through an authorized channel.
    24.4 FKSS will acknowledge and investigate complaints within a reasonable period and will aim to provide a substantive response within 21 Working Days, where reasonably practicable. Where additional investigation is required, FKSS will endeavor to keep the Customer appropriately informed.
    24.5 Nothing in these Terms prevents a Customer from making an honest and accurate statement about their experience, leaving a lawful review, obtaining independent advice, or complaining to a competent consumer-protection, regulatory or other authority.
    24.6 FKSS reserves all rights available under applicable law in relation to knowingly false, malicious or defamatory statements.
  • 25. CANCELLATION AND REFUNDS
    25.1 Refund entitlement will depend on the stage at which Services are cancelled and the costs already reasonably incurred by FKSS, subject to the Customer's statutory and contractual rights.
    25.2 Where a Customer cancels before FKSS has commenced substantive performance or incurred relevant costs, any refund will be determined in accordance with the Customer's contractual and statutory rights.
    25.3 Where FKSS has already collected, handled, stored, transported or incurred third-party charges relating to the Shipment, FKSS may deduct Charges reasonably attributable to Services already supplied and costs reasonably incurred, to the extent permitted by law.
    25.4 Nothing in this clause restricts any statutory cancellation, refund, repeat-performance or price-reduction right available to a Consumer.
  • 26. EVENTS BEYOND FKSS'S REASONABLE CONTROL
    26.1 FKSS shall not be responsible for any failure or delay in performing the Services caused by circumstances genuinely beyond its reasonable control, subject to applicable law.
    Such circumstances may include:
    a. extreme weather or natural disasters;
    b. fire, flood or epidemic-related restrictions;
    c. war, civil unrest or terrorism;
    d. industrial action not reasonably within FKSS's control;
    e. port closure or severe congestion;
    f. vessel cancellation, diversion or carrier disruption outside FKSS's reasonable control;
    g. governmental or customs action;
    h. changes in law or regulatory restrictions; and
    i. interruption to transportation infrastructure.
    26.3 FKSS shall take reasonable steps, where practicable, to minimise material disruption and keep affected Customers appropriately informed.
  • 27. DATA PROTECTION AND PRIVACY
    27.1 FKSS processes personal information including Customer and Recipient names, contact details, addresses, shipment information, payment-related information and information required for customs, delivery and administration.
    27.2 FKSS shall process personal information in accordance with applicable data protection law.
    27.3 Personal information may be shared where reasonably necessary with service providers involved in the Shipment, including shipping lines, freight forwarders, customs agents, warehouse operators, delivery contractors, insurers where applicable and competent authorities where legally required.
    27.4 Further information about how FKSS collects, uses, stores, shares and protects personal information and the rights available to individuals shall be set out in the FKSS Privacy Notice, which Customers should be provided or directed to when their personal information is collected.
  • 28. SUSPENSION OR REFUSAL OF SERVICE
    FKSS may reasonably refuse or suspend Services where:
    a. Charges remain materially overdue;
    b. Goods are prohibited or unsafe;
    c. the Customer has materially misrepresented the Shipment;
    d. continuing the Services would breach applicable law;
    e. the Customer or Recipient engages in threatening, abusive or unlawful conduct towards FKSS personnel; or
    f. there is another material breach of these Terms.
    28.2 Where reasonably practicable, FKSS shall notify the Customer of the reason for suspension or refusal.
  • 29. REVIEWS, PUBLIC STATEMENTS AND LEGAL RIGHTS
    29.1 Customers are free to provide fair and honest feedback concerning their experience with FKSS.
    29.2 Nothing in these Terms prevents Customers from exercising statutory rights, seeking legal advice, reporting concerns to appropriate authorities or pursuing lawful remedies.
    29.3 FKSS nevertheless reserves any rights available under applicable law where a person knowingly publishes materially false or defamatory statements.
  • 30. GOVERNING LAW AND DISPUTE RESOLUTION
    30.1 FKSS encourages Customers to first raise disputes through the complaints procedure so that FKSS has a reasonable opportunity to investigate and resolve the matter.
    30.2 Subject to any mandatory rights available to Consumers, these Terms and any contractual dispute arising from them shall be governed by the laws of England and Wales.
    30.3 Where the Customer is a Consumer, nothing in these Terms deprives the Customer of any mandatory protection available under the law applicable to that Consumer or any mandatory right concerning the jurisdiction in which where legal proceedings may be brought.
    30.4 Where the Customer is a Business Customer, the courts of England and Wales shall have exclusive jurisdiction over disputes arising from or relating to these Terms, unless FKSS and the Business Customer expressly agree otherwise in writing.
  • 31. GENERAL PROVISIONS
    31.1 Entire Agreement
    These Terms and Conditions, together with the applicable booking, quotation, invoice, insurance documentation and any written terms specifically agreed for a Shipment, constitute the agreement between FKSS and the Customer in relation to the Services.
    31.2 Variation
    FKSS may revise these Terms from time to time. Any revised Terms shall apply prospectively to Services contracted after the revised Terms take effect unless otherwise required or permitted by law.
    Changes shall not retrospectively remove rights already accrued under an existing contract.
    31.3 Severability
    If any provision of these Terms is found by a competent court or authority to be unlawful or unenforceable, the remaining provisions shall continue in effect to the extent legally permissible.
    31.4 No Waiver
    A failure or delay by FKSS to exercise a contractual right shall not automatically constitute a waiver of that right.
    31.5 Third-Party Rights
    Except where expressly stated or required by law, a person who is not a party to the contract shall not have a right to enforce these Terms.
    31.6 Headings
    Headings are provided for convenience and do not affect the interpretation of these Terms.
  • 32. CONTACT DETAILS
    Questions concerning these Terms, a Shipment, complaint or claim should be directed to:
    FIRST KLASS SHIPPING SPECIALIST LIMITED
    UK Office: Same as above

    Ghana Office: Accra Ghana Pokuase

    Customer Service: 01212366274

    Email: admin@firstklassshipping.com

    Complaints Email: admin@firstklassshipping.com

    Website: www.firstklassuk.com

    CUSTOMER ACKNOWLEDGEMENT
    By engaging FKSS to provide Services, the Customer acknowledges that the Customer has been given access to these Terms and agrees to be bound by them, subject always to rights which cannot lawfully be excluded or restricted.

    IMPORTANT NOTICE REGARDING CARGO INSURANCE
    Cargo insurance is optional and subject to an additional charge.
    Customers should consider whether the value and nature of their Goods make additional cargo insurance appropriate.
    Where a Customer elects not to purchase available cargo insurance, FKSS may require the Customer to complete an Insurance Declination Acknowledgement confirming that:
    optional cargo insurance was offered or made available;
    the Customer elected not to purchase that insurance; and
    the Customer understands that declining insurance does not increase FKSS's contractual liability beyond the extent required by law or these Terms..
    Declining insurance does not waive statutory rights or any liability that FKSS cannot lawfully exclude.

    SUPPLEMENTARY AND CLARIFYING TERMS
    Effective from 6 September 2026

    IMPORTANT: The following provisions form part of the FKSS Terms and Conditions above. They supplement and clarify the original provisions and do not remove any protection or responsibility already stated. Where wording overlaps, the interpretation that preserves the Customer's mandatory statutory rights and gives effect to the more specific provision for the Shipment will apply.
  • 33. FKSS'S ROLE AND PERIOD OF RESPONSIBILITY
    33.1 Depending on the Service booked, FKSS may act as a contractual carrier, freight forwarder, collection or delivery provider, customs-clearance coordinator, or agent arranging appropriate third-party services.
    33.2 The applicable role may be identified in the booking confirmation, invoice, receipt, consignment note or other transport document.
    33.3 Subject to any mandatory carriage law, FKSS's responsibility begins when FKSS or its authorised representative takes physical possession of the Goods and records or issues confirmation of collection or acceptance.
    33.4 Subject to any mandatory carriage law, FKSS's responsibility ordinarily ends when the Goods are delivered to the Recipient, an authorised adult, an authorised delivery location, or collected from an FKSS warehouse or agreed collection point.
    33.5 Nothing in these Terms overrides a mandatory national or international carriage law or convention applying to a Shipment.
  • 34. SHIPMENT RECORD, CONDITION AND DECLARED VALUE
    34.1 FKSS may prepare a collection receipt, inventory, consignment note or electronic record showing the number and general description of packages or Goods. The Customer must check the record and report any error promptly.
    34.2 Where reasonably practicable, FKSS or the Customer may photograph the external condition, packaging, visible damage and serial numbers of significant Goods. Photographs, videos, signed receipts, electronic records and driver notes may be considered when investigating a claim.
    34.3 Unless FKSS provides a professional packing and inventory service, FKSS does not verify every item inside a package sealed by the Customer.
    34.4 The Customer must disclose material existing damage and declare the reasonable value of significant Goods before collection. The Declared Value should be recorded on the applicable receipt, inventory, booking record or invoice.
  • 35. CONSOLIDATION, ROUTING AND INSPECTION
    35.1 The Customer authorises FKSS to consolidate a Shipment with other customers' goods and to use any suitable container, vehicle, vessel, carrier, port, warehouse or route reasonably required to provide the Services.
    35.2 FKSS may transfer Goods between vehicles, containers, warehouses or subcontractors and may reasonably change an intended vessel, carrier, port or route where operationally necessary.
    35.3 Customs, port, police, security and other competent authorities may open and inspect packages. FKSS may also open a package where reasonably necessary for safety, customs compliance, security or verification.
    35.4 FKSS will take reasonable steps to protect Goods during handling within its control.
  • 36. ADDITIONAL PROHIBITED AND RESTRICTED GOODS
    36.1 In addition to the Goods listed in section 10, Customers must disclose and must not send without FKSS's prior written approval any of the following:
    alcohol, tobacco, medicines and pharmaceutical products;
    meat, dairy products, plants, seeds, perishable Goods or temperature-sensitive Goods;
    lithium batteries, power banks, damaged batteries, aerosols, perfumes, paint, fuel, gas or pressurised containers;
    vehicle parts, engines or machinery containing fuel, oil, gas or other hazardous residue;
    passports, original certificates, legal documents or irreplaceable papers;
    jewellery, watches, antiques, collectibles or other unusually valuable items;
    computers or devices containing confidential or irreplaceable data; and
    Goods subject to sanctions, export controls, licences, carrier restrictions or port requirements.
    36.2 Acceptance of a restricted item does not mean that it may lawfully be transported. The Customer remains responsible for accurate disclosure and any required permit or licence.
  • 37. ELECTRONIC DEVICES AND DATA
    37.1 The Customer is responsible for backing up and protecting data stored on computers, mobile phones, tablets, drives and other electronic equipment before collection.
    37.2 Unless caused by FKSS's failure to exercise reasonable care and skill, FKSS is not responsible for data loss, corruption or disclosure resulting from transportation, lawful inspection, inherent failure or inadequate Customer security.
    37.3 Nothing in this section limits liability that cannot lawfully be limited.
  • 38. CUSTOMS AUTHORITY AND IMPORT RESPONSIBILITIES
    38.1 The Customer authorises FKSS and its appointed customs agents to use the information and documents supplied by the Customer to prepare or submit transportation and customs documentation.
    38.2 Unless expressly agreed otherwise in writing, the Customer or Recipient is responsible for obligations attaching to the importer of the Goods into Ghana.
    38.3 Unless expressly included in the quotation, the Customer or Recipient is responsible for customs reassessments, inspection charges, demurrage, port storage, re-clearance, permits and other lawful customs or regulatory expenses arising in connection with the Goods.
    38.4 FKSS will provide reasonable information about additional customs-related Charges where practicable.
  • 39. DELIVERY IDENTIFICATION, AUTHORITY AND PROOF
    39.1 FKSS may request identification, a delivery code, a signature or other reasonable confirmation before releasing a Shipment.
    39.2 The Customer or Recipient may authorise another adult to receive the Shipment. A person present at the Delivery Address who reasonably appears authorised may be treated as authorised unless FKSS has been instructed otherwise.
    39.3 FKSS will not leave Goods unattended unless the Customer or Recipient expressly authorises a safe-place delivery. Where authorised, responsibility ends when the Goods are left at the agreed location, except where FKSS failed to follow the agreed instructions or exercise reasonable care and skill.
    39.4 Proof of delivery may include a written or electronic signature, delivery photograph, delivery code, the name of the person accepting delivery, GPS or vehicle-location information, telephone or message confirmation, and delivery notes.
  • 40. REMOTE LOCATIONS, ADDRESS CHANGES AND PARTIAL DELIVERY
    40.1 Reasonable additional Charges may apply to remote or inaccessible locations, address changes, waiting time, repeated delivery attempts, tolls, ferries or specialist handling, provided the Charge is communicated or calculated under an applicable published or agreed tariff.
    40.2 A delivery instruction or address change must be given by the Customer or another person FKSS reasonably verifies as authorised.
    40.3 FKSS may make a partial delivery where only part of a Shipment is available, where the Customer or Recipient agrees, or where it is reasonably necessary. FKSS will record any outstanding part of the Shipment.
  • 41. RETURN OF GOODS TO THE UNITED KINGDOM
    41.1 Return transportation to the United Kingdom is not included in the original UK-to-Ghana shipping Charge.
    41.2 Where the Customer requests a return, the Customer must pay all applicable return shipping, customs, storage, handling, insurance and delivery Charges in advance unless FKSS agrees otherwise in writing.
    41.3 A return remains subject to customs, carrier, legal and operational requirements and may not be possible in every case.
  • 42. ADDITIONAL CLAIMS ASSESSMENT PROVISIONS
    42.1 FKSS aims to acknowledge a properly submitted claim within five Working Days and provide a substantive decision within 21 Working Days. Where additional investigation is required, FKSS will provide an appropriate update.
    42.2 When assessing Goods for which the original receipt is unavailable, FKSS may consider bank or card statements, photographs, serial numbers, online purchase records, comparable used-market values, repair estimates and other reliable evidence.
    42.3 FKSS may obtain its own repair quotation or arrange a reasonable repair where appropriate. The Customer should not repair, dispose of or materially alter damaged Goods before FKSS or its insurer has had a reasonable opportunity to inspect them.
    42.4 Where the full pre-loss value of an item is paid, FKSS or the insurer may require the damaged item to be surrendered as salvage. This will be explained before settlement.
  • 43. DISTANCE AND OFF-PREMISES BOOKINGS
    43.1 Where a Consumer enters into a contract online, by telephone, by message or away from FKSS's business premises, statutory cancellation rights may apply.
    43.2 Where applicable, the Consumer may cancel within 14 days after the contract is formed without giving a reason by making a clear statement to FKSS by email, post or another authorised channel.
    43.3 If the Consumer asks FKSS to begin collection, handling or another Service during the cancellation period, the Consumer expressly requests early performance. If the Consumer later cancels, FKSS may charge a reasonable and proportionate amount for Services already supplied and costs properly incurred.
    43.4 The cancellation right may end after full performance where the Consumer expressly requested early performance and acknowledged that full performance would result in loss of that right.
    43.5 These provisions do not affect any other statutory right.
  • 44. MODEL CANCELLATION FORM
    A Consumer may use the wording below to cancel an eligible distance or off-premises contract. Use of this form is optional; any clear cancellation statement is acceptable.
    To: First Klass Shipping Specialist Limited, Unit 8 Summer Hill Industrial Estate, 4 Goodman Street, Birmingham, West Midlands, B1 2SS. Email: admin@firstklassshipping.com
    I give notice that I wish to cancel my contract for the following Service:
    Customer name: ______________________________________________
    Customer address: ____________________________________________
    Booking or invoice number: ____________________________________
    Date of booking: ______________________________________________
    Signature, if submitted on paper: _______________________________
    Date: _________________________________________________________
  • 45. COMPLAINT AND CLAIM ESCALATION
    45.1 Claims and complaints should be sent to admin@firstklassshipping.com or to the postal address in section 32.
    45.2 FKSS will carry out an initial Customer Service review and, where requested and appropriate, a management review followed by a final written response.
    45.3 Customers remain free to obtain independent advice, contact a competent consumer-protection authority, use any legally available dispute-resolution procedure or pursue a lawful court claim.
  • 46. DATA TRANSFERS AND RECORDS
    46.1 Providing door-to-door Services may require Customer and Recipient information to be transferred from the United Kingdom to Ghana. FKSS will use an appropriate lawful mechanism and reasonable safeguards where required by data-protection law.
    46.2 Shipment, customs, payment, photographic, delivery and claims information will be retained only for as long as reasonably necessary for the purposes for which it was collected, applicable legal obligations and the establishment, exercise or defence of legal claims.
    46.3 FKSS will not automatically use booking information for unrelated marketing where consent or another lawful basis is required.
  • 47. BUSINESS CUSTOMER LOSSES
    47.1 This section applies only to Business Customers.
    47.2 Subject to liability that cannot lawfully be limited, FKSS is not responsible for indirect or consequential loss, loss of profit, loss of business, loss of opportunity or business interruption unless expressly agreed in writing.
    47.3 Nothing excludes or limits liability for death or personal injury caused by negligence, fraud, fraudulent misrepresentation or any liability that cannot legally be excluded.
  • 48. CONFIRMED COMPANY AND SERVICE DETAILS
    48.1 Registered Office: First Klass Shipping Specialist Limited, Unit 8 Summer Hill Industrial Estate, 4 Goodman Street, Birmingham, West Midlands, United Kingdom, B1 2SS.
    48.2 UK Warehouse/Trading Address: Unit 8-10 Summer Hill Industrial Estate, 4 Goodman Street, Birmingham, B1 2SS.
    48.3 Ghana operating locations: Pokuase in the Greater Accra Region and Boankra in the Ashanti Region.
    48.4 Customer Service, Complaints and Claims: 0121 236 6274; admin@firstklassshipping.com; www.firstklassuk.com.
  • 49. SUPPLEMENTARY CUSTOMER ACKNOWLEDGEMENT
    By booking a Service, handing Goods to FKSS, paying an invoice or otherwise instructing FKSS to proceed after these supplementary provisions take effect, the Customer confirms that these provisions were made available and form part of the FKSS Terms and Conditions, subject always to rights that cannot lawfully be excluded or restricted.