Job Title: Customer Service Representative – Door-to-Door Shipping Service

Location: Birmingham

Job Type: [Full-time / Part-time / Permanent / Contract]

Application Deadline: [on going]

About the Role

We’re looking for an organised, friendly, and professional Customer Service Representative to join our growing Door-to-Door Shipping Service team. You will be the first point of contact for our customers, providing support with bookings, tracking deliveries, handling enquiries, and ensuring every customer enjoys a smooth and positive experience.

Key Responsibilities

• Handle incoming calls, emails, and messages from customers in a professional and courteous manner.
• Assist customers with booking collections and deliveries.
• Track parcels and provide accurate delivery updates.
• Resolve issues or complaints efficiently, maintaining a calm and helpful attitude.
• Liaise with drivers and the operations team to ensure timely deliveries and collections.
• Keep customer records and delivery information up to date.
• Support other administrative duties as required.

Requirements

• Previous experience in a customer service or logistics role (preferred).
• Excellent communication and problem-solving skills.
• Confident using computers and CRM / delivery management systems.
• Strong attention to detail and ability to multitask.
• Friendly, professional, and team-oriented attitude.
• Good knowledge of UK geography and shipping processes (advantageous).

Benefits

• Competitive salary and performance bonuses.
• 28 days paid holiday (including bank holidays).
• Pension scheme and staff discounts.
• Full training and on-going support.
• Opportunity to progress within a growing logistics business.

How to Apply

Please send your CV and a short cover letter in person to our Birmingham office. Contact Mary for any enquiries on 0121 2366274

Join a trusted, growing company making a difference in international shipping - apply today!